year : 2023
Project Overview
The redesign of the CSUN app aimed to address the issues of a cluttered interface, frequent logouts, and a poor user experience by creating a more streamlined and intuitive user flow. The primary goal was to help the user persona access information about financial aid, which was difficult to find on the old app and the university website. The new app aimed to provide an efficient and user-friendly way for students to access this critical information and communicate with the relevant staff and departments.
Problem Statement
Charles Xavier needs a way to efficiently locate targeted financial aid information online, as he lacks the time to visit the financial aid office in person and their email response time is too slow.
Hypothesis Statement
We believe that by enhancing the financial aid interface in the CSUN app for Charles, we will improve his ability to locate targeted financial aid information online, and we will know this to be true when we observe a decrease in complaints related to difficulties in finding specific financial aid information.
Research and Data
The redesign of the CSUN app aimed to address the issues of a cluttered interface, frequent logouts, and a poor user experience by creating a more streamlined and intuitive user flow. The primary goal was to help the user persona access information about financial aid, which was difficult to find on the old app and the university website. The new app aimed to provide an efficient and user-friendly way for students to access this critical information and communicate with the relevant staff and departments.
Competitive Analysis
User Personas
Userflow
Final Prototype
